At Response247, we invest in the quality of our people, processes, systems and infrastructure to provide our customers with a top quality service. We comply with the latest industry standards, legislation and accreditations to ensure our customers have complete confidence in our service. Check out some of our accreditations below.
Secured By Design
Response247 is proud that Archangel®, our cloud-based platform, has been awarded Secured By Design a police preferred specification.
Established in 1989 by Police Crime Prevention Initiatives Limited (formerly ACPO), Secured by Design (SBD) is the official initiative adopted by national police projects which recognise quality security products amongst other crime prevention schemes.
BS8484 Part 4, 5, 6 and 7
BS8484 is the lone worker device service standard. Originally awarded in 2009, the standard was updated in 2011 and most recently in 2016. BS8484 controls the sub-contractor supply chain, it identifies quality lone worker devices and service providers. It provides a service delivery guarantee, offers personal data protection and provides for an emergency ‘blue-light’ response that bypasses the 999 system.
The standard is broken down into various parts:
- Part 4 – the Supplier
- Part 5 – the Device
- Part 6 – the Monitoring Centre (aka Alarm Receiving Centre)
- Part 7 – the Response service
- Note – BS8484 Part 6 also requires the Alarm Receiving Centre to be certified to BS5979 Cat2.
Response247’s National Operations Centre, based in Dunoon Argyll is certified by the United Kingdom Accreditation Service – UKAS – to BS5979 CAT2. This means that it meets the requirements to obtain a Unique Reference Number (URN) and ‘Level 1’ emergency response. It uses the Police preferred URN process and in real terms, this means that the ARC service by-passes the conventional 999 service and results in a faster dispatch of ‘blue-light’ emergency resources in response to any incidents.
ISO 9001 is the international standard which recognises high standard for creating, implementing and maintaining a Quality Management System (QMS).
At Safe Shores, our QMS entails a collection of policies, processes, documented procedures and records which entail detailed rules that govern how we create and deliver our range of products and services to our customers.
As an ISO 9001:2015 certified company, we can continue to provide a a quality service which incorporates continuous improvement to achieve the highest satisfaction from our customers.
BS7858 and Protecting Vulnerable Groups (PVG) Scheme
British Standard 7858 gives recommendations for the security screening of individuals to be employed in an environment where the security and/or safety of people, goods and services, personal data or property is a requirement of the employing organisation’s operations and/or where such security screening is in the public and/or corporate interest.
Response247 routinely screens it’s personnel to both the Protection of Vulnerable Groups Scheme (Disclosure Scotland) and to BS7858 for up to 10 years of prior employment and personal history.
The PVG Scheme is for people doing ‘regulated work’ with children and protected adults.
A PVG certificate contains all unspent and certain spent conviction information. It also contains any other non-conviction information that the police or other government bodies think is relevant.
Through each of our staff members obtaining a PVG certificate, our team is experienced in handling your data and sensitive information in a professional and secure manner.
ISO 27001 is a specification for an information security management system.
The specification includes details for documentation, management responsibility, internal audits, continual improvement and corrective and preventive action.
As an ISO 27001 accredited organisation, we can assure that your data is in safe hands.
We are a Living Wage Employer!
Response247 s a Living Wage Employer. This means that we have a public commitment to fair compensation for our employee’s hard work and determination, providing them with a salary that encourages them to live a comfortable lifestyle.
As a Living Wage Employer, we are making a commitment in the long-term investment of our team whilst encouraging them to continue in performing a high level of service for our strong customer base.
Cyber Essentials Plus
Cyber Essentials is a UK government information assurance scheme operated by the National Cyber Security Centre (NCSC) which encourages organisations to adopt good practice in information security. Cyber Essentials ensures that Response247 has a detailed assurance framework and a range of security controls in place to protect information from online threats.
By having Cyber Essentials Plus, we can assure our customers of sound cyber security practices and processes which have been independently tested and assessed.